Quietly and secretly ServiceNow has released a new app: Now® Support.
Now® Support is the pendant to the ServiceNow HI Portal and now available on your mobile phone to resolve issues on the go!
The ServiceNow HI Portal already allows the authorized users within a company to manage their instances, create and manage cases, upgrade instances, and account management from a central location.
With the new mobile app, you are able to:
Case management: Create a case or move cases along at your convenience so that you can resolve issues faster and return to the work that is important to you.
Knowledge: Search the customer knowledge bases to troubleshoot issues or to learn how to help your business grow. By accessing the ServiceNow customer knowledge bases, you can find the content that you need to help solve your issue.
Tracking the status of a request: Track changes as they occur or use Service Catalog to submit common requests for your instances. Have the confidence that your upgrade is on schedule or that you can manage your instance from anywhere. This knowledge enables you to know that your ServiceNow instance is running smoothly.
Notifications and notification preference: Keep apprised of all updates to your cases or the status of your changes regardless of your location. Meet with your developers knowing that you have the latest information on a workaround, or that you can easily look up and communicate the status of a fix to your management.
Feedback: Provide feedback on your experience or propose enhancements to the product to improve the overall experience for Now Support.
The mobile App is available for Android and iOS and can be directly downloaded and installed from the store.