ServiceNow Mobile Applications: quick overview

ServiceNow offers some Apps for mobile phones to make it easier to work everywhere and anytime you want. Currently there are four Apps offered by ServiceNow:
ServiceNow Classic
Now® Mobile
ServiceNow® Agent
ServiceNow® Onboarding

I only want to provide a quick overview of these Apps.

ServiceNow Classic

The ServiceNow Classic mobile app is similar for both Android and iOS with a few minor differences to make the experiences unique to each platform.

Using the ServiceNow Classic mobile app to:

  • Access lists and forms.
  • Save favorite lists and records to the app homescreen.
  • Access the Service Catalog from your mobile device.
  • Communicate with other users within the platform using Connect Chat for mobile.
  • Share your location.

The functions are stripped down a bit, but you are able to watch incidents or tasks assigned to you, create new one and so on. You have access to your favorites as well. So you are able to work on the go like you are at your workplace.

The ServiceNow Classic app is already functional out of the box and can be used directly.

Now® Mobile

Fast help, one place for approvals, global search like info, items or contacts are only a few benefits of the Now® Mobile app.

With Now® Mobile, employees can find answers and get stuff done across IT, HR, facilities, finance, legal, and other departments – all from a modern mobile app powered by the Now Platform®.

  • To-dos and approvals
  • Global search
  • Service catalog
  • Knowledge articles
  • Virtual Agent and live chat
  • Siri Shortcuts

The Now® Mobile is available with IT Service Management or HR Service Delivery and powered by the Now Platform.

ServiceNow® Agent

Mobile consumer apps enable you to connect with friends, hail a ride, or order a takeout with a few tabs or swipes. Now you can get work done on your phone as easily.

  • Incident and case management
  • Team-wide visibility
  • Approvals
  • Task-focused layouts
  • Device hardware integration
  • Offline read and write
  • Dynamic landing pages

Mobile Agent is available with the Now Platform®. Build digital workflow apps and extend your ServiceNow solutions with a leading platform as your foundation.

ServiceNow® Onboarding

Enable new hires to complete tasks, view content, and get help across departments – all from a single native mobile app.

Unlike the other apps, this one is optimized for new hires before their first day and the first days after.

The functions of this app are only available by the Now Platform powered Enterprise Onboarding and Transitions module.

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