Paris Release Platform Features

Last Tuesday, Chuck Tomasi (Sr. Developer Evangelist, ServiceNow), Kreg Steppe (Program Manager, ServiceNow) and Jeremy Duncan (Platform Architect, ServiceNow)  announced in the TechNow podcast some of the upcoming Paris release platform features. This release is available by now with the early access program and in October for public.

I want to share some of the features with you and those are pretty cool! You can find all information of the upcoming release in the release notes.

You can try the new release and features in the developer portal and request your own PDI (Personal Developer Instance)
Some of the benefits of the developer portal:

  • Free personal developer instance
  • Early access to releases
  • Free learning plans
  • Script API documentation
  • Developer meet-up information
  • Developer events
  • Developer blog
  • Share content
  • Videos

The recording is now available on demand:
https://www.servicenow.com/events/on-demand-webinars.html

Please note, all features are in the safe harbour state and changes could affect.

Automated Test Framework (ATF)
Improved indexing
Buttons can now be indexed to select the right one.

Authentication

OpenID Connect SSO
OpenID Connect (OIDC) is an identity layer built on top of the Oauth protocol which provides a modern and intuitive SSO experience to you and your end users.

Self-Registration
External user self-registration enables a large group of users to register to a ServiceNow app without the help of an administrator.

Core Platform

Scoped data administration
With scoped data administration, administrators can now allow or disallow specific users to edit specific information within an application. Other users are not allowed to change those information.

Flow Designer

Order of Actions – Number
With the new release, the Actions in Flow Designer are now labled with an ongoing number, not longer dots for child actions. It’s easier now to identify the right action.

Duplicate Action Instance
Do you sometimes have to create multiple Actions which are nearly identical to each other? With the new icon next to Annotation and Trash Bin you can easily duplicate an Action, and the best is, it is already prefilled with the same Data Pills.

Ghost actions
With the new release, missing Spokes or Actions from an migrated Flow from your dev or test instance are now shown as a ‘Ghost Action’, also a message is displayed.

Make a decision
With a new flow logic, you are now able to easily make decisions based on certsin criterias.

Run with roles
Flows can only be executed with an system user or by the user who initiates session, and also with the roles of this user? But what if the flow needs to execute something where the user don’t has access to? With an very cool improvement, you are now able to add some temporary roles to this user to enable those specific Actions.

Those roles don’t have to be licensed, since they are temporary.

Send SMS Action
With a new Action, you can now send SMS to users.

User Access Control Critertia
This is also a very nice new feature. It’s something like domain separation, but not directly. You know there are hundrets of spokes available. Maybe an administratot know most of them or at least knows how to deal with numerous spokes installed. But what if an additional contributor needs to build flows or at least add or configure some Actions? Not only the high number of potentially installed Spokes are dangerous, also some Actions. You now can set permissions to enable some contributors to specific spokes, so they for example can edit or add Actions for systems or departments for which they are experts.

To do so, you can set those permissions in the Flow Menu.

IntegrationHub

Integration Authentication
With IntegrationAuthentication, you can now create new credentials without exit the Flow.

Process Automation Designer
Business Process Owners can now digitize,  visualize and manage end to end workflows to Business Services with an new Builder experience.

Upgrade Center
In the new Paris Release, there is a new Upgrade Center. Upgrades can be previewed or reviewed and you can manage skips with VTP.

This was only a short list of numerous new Platform Features in the Paris Release. Other cool improvements or coming features are in the Workspace, Studio, Playbook experience, Notifications, Platform backend, FlowAPI and FlowScriptAPI, Domain separation.

Referred Links
http://bit.ly/sn-break-point
https://docs.servicenow.com/bundle/paris-release-notes/page/release-notes/family-release-notes.html

TechNow:
http://bit.ly/servicenow-technow
Community link: https://community.servicenow.com/community?id=community_blog&sys_id=4d6eaeaddbd0dbc01dcaf3231f961964
YouTube: https://www.youtube.com/playlist?list=PLkGSnjw5y2U7HkJd7YkVtX93pA5pl8KDM

Review: ServiceNow: the Now Platform® Orlando Product Release Broadcast

Last Thursday the latest ServiceNow version Orlando was officially launched. Here you will find the most important information in case you were not able to attend or want to read the content again.

In the latest release Orlando, ServiceNow introduced more than 800 new features. The most important ones I would like to introduce you briefly:

  • Now Intelligence
  • Analytics Q&A
  • Mobile Branding
  • Mobile Analytics
  • Now Experience
  • ServiceNow Extension for VS Code

Now Intelligence

In the new release, everything is about intelligence. AI is still an unfulfilled promise. Everyone is talking about it but nobody knows how to address the topic. So ServiceNow has fulfilled that promise. True to the motto ‘Intelligence done right: Making work better for you’. Now Intelligence is now behind most applications.

Analytics Q&A (limted access)

What do you think when you read this? Q&A to the Analytics Application? That’s wrong. Analytics is a very interesting topic for the high management level, which needs fast reports and has no time to create them.

The trick is, you enter what information you are looking for in a search field and the Analytics Q&A application generates the required report.

Mobile Branding

With the Orlando release ServiceNow has responded to many customer requirements. One if the requirements is to adapt the available mobile applications. Not only the mobile theme colors can be customized, but also the app name, app description, app icon and splash screen image. With the new release, MAM (Mobile App Management) support is available.

Mobile Analytics

With the new release ServiceNow also introduces a possibility to check user data of mobile applications and thus further improve the stability and performance of the applications.

The ServiceNow Mobile Analytics application provides dashboard views to monitor key performance indicators for mobile application users created with the ServiceNow mobile platform. Visualize metrics and interactions to better understand the user experience and create more intuitive trips for your users.

Now Experience

Today the experience of the employees is broken. Employees have to navigate across several departments to do simple things.

The IT department is responsible for things like connecting to the Internet, needing a new device, resetting the password and much more. The HR department provides policies, changes the address and updates contact information. Facilities organizes office moves, books meeting rooms, a new desk. The Legal Department is responsible for providing evidence of compliance, reporting risks to the Board of Directors. The finance department takes care of payment problems, company credit cards, purchase of various utensils.

ServiceNow Employee Workflows transform the employee experience. How? ServiceNow combines everything in one platform – not only via website, but also via smartphone. This makes it easier for all employees to get things done, find information or whatever needs to be done.

ServiceNow Extension for VS Code

ServiceNow already provided an extension for Microsoft Visual Studio Code in the past. With the new release, this extension has been further improved.

From now on you can develop offline. As soon as an internet connection is available, the changes can be applied.  The extension also provides a 2-way-sync between VS Code and the ServiceNow instance. Furthermore, the extension provides code suggestions to use the correct syntax.

Release Notes: Orlando – first information to Flow Designer and IntegrationHub

Today I had the chance to get some Flow Designer and IntegrationHub information of the next ServiceNow release in Q1 2020: Orlando!
undefined

The Orlando release is according to the motto ‘Smarter, Faster, Easier’.
Some of the release notes are described below on behalf of the Safe Harbor statement:

Flow Designer
Flow Designer is a Now Platform® Feature that gives you rich capabilities for automating processes in a single design environment. Flow Designer lets process owners use natural language to automate approvals, tasks, notifications, and record operations without coding.

The published new functions include:

  • Support IntegrationHub
    • Data Transformations
    • 3rd party introspection of results
  • Dynamic Outputs
  • Dynamic Subflows
  • What changed trigger
  • Support Service Level Management
    • SLA Timer
  • Natural Language
    • Action title authoring

IntegrationHub
IntegrationHub is ServiceNow’s possibility to integrate 3rd party systems. It enables anyone-developers, IT generalists, and process analysts-to extend flows in Flow Designer to any 3rd party service and easily create end-to-end digital workflows.

Some new functions include:

  • Modernize Auth Framework
    • Custom Auth & Request signing
    • Connection Configuration UX v1
  • IntegrationHub Usage dashboards (Features, Password Reset, CSD (Client Software Distribution))
  • Data Stream
    • MID Support
    • Action API Support
    • Usability improvements
  • Codeless integrations
    • Input Sanitization transform for JDBC/SSH
    • Dynamic outputs
  • Orchestration Party
    • Migrate Client Software Distribution
    • Protocols: SFTP, Managed File Transfer

Also, in Q2 ’20 some SAP integrations are announced. Some of them are Ariba, BusinessSuite, Fieldglass, S4/Hana and Concur.